What kind of artwork do you offer?

Starbitters features a collection of original watercolor paintings and fine art prints. Each original painting is a one-of-a-kind piece, painted on high-quality cotton blend watercolor canvas, mounted on a durable paulownia wood frame, and finished with a layer of matte varnish for protection and longevity.

Are custom commissions available?

If you’re interested in a custom piece or project, please reach out to hello@starbitters.com to discuss availability, concept, and pricing.

Are the artworks framed?

• Original paintings are mounted on a paulownia wood frame and ready to hang. No additional framing is required.

• Prints are shipped unframed to allow flexibility for your preferred display style and to ensure safe, cost-effective shipping.

How should I care for my artwork?

To preserve your original painting or fine art print, follow these care guidelines:

• Avoid direct sunlight. Even archival materials can fade with prolonged UV exposure.

• Keep in a cool, dry space and avoid areas with high humidity.

• Handle with clean, dry hands or cotton gloves to prevent smudging or oil transfer.

• For prints, frame with UV-protective glass or acrylic for optimal longevity.

Original paintings are finished with a matte varnish to protect the watercolor surface. Prints are produced on acid-free, museum-quality paper sourced from Japan.

Do you accept returns or exchanges?

Due to the nature of original and limited-edition artwork, we cannot accept returns or exchanges. If your order arrives damaged, please contact us within 7 days of delivery with clear photos, and we’ll do our best to resolve the issue.

Where are orders shipped from?

• Original paintings are carefully packaged and shipped directly from my studio in Tokyo, Japan.

• Prints are shipped directly from a professional fine art printing partner, based on your location, to reduce transit time and environmental impact.

Do you ship internationally?

Yes, worldwide shipping is available. Shipping costs and estimated delivery times are calculated at checkout. You are responsible for any additional duties/taxes that may incur.

What is the processing time?

• Original paintings: Ship within 3–5 business days.

• Prints: Made to order and ship within 5–7 business days.

You’ll receive a shipping confirmation and tracking number once your order is on its way.

How long does delivery take?

• Domestic Japan: Typically 2–4 business days.

• International: Usually 1–3 weeks, depending on the destination and customs process.

How is the artwork packaged?

• Original paintings are shipped in sturdy, protective packaging, with padding and support to prevent damage.

• Prints are shipped flat or rolled (depending on size) in durable, protective mailers or tubes.

Each piece is packed with care to ensure it arrives safely and beautifully.